Home / Course catalog / Customer Care & AML Values

Customer Care & AML Values


Description

Interactive refresher module for staff requiring re-training as a result of being involved in a complaint.


Covering:

- customer service and expectations

- managing complaints

- and using effective communication

- living with sensory loss

Content
  • Customer Care & AML Values
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever